Masco Corporation Service Technician I in Simi Valley, California
The Service technician I is responsible assessing problems with Milgard Windows and adjusting, repairing, and/or replacing parts and pieces determined to be defective in accordance with the Milgard Lifetime Warranty.
KEY DUTIES & RESPONSIBILITIES:
Creates and executes MPS plans, meets MPS commitments and works within the guidelines of MPS; reflects Milgard’s business values and the Milgard philosophy in all business interactions.
Incorporates Milgard’s vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
Adheres to all facets of safety policies and procedures.
Proper usage of personal protective equipment.
60 % Performing and Documenting Field Service Work.
Responsible for assisting the Service Tech II in making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging. Potentially will have days where work is performed on their own.
Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.
5% Requisition Parts.
Responsible for requisitioning parts from internal supplier necessary to perform field service work.
5% Documentation Review.
Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information (Thomas Guide Page and Section No.).
Team Building and Support.
Responsible for participating in team/department meetings.
The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.
- A minimum of one year prior customer service experience is required. No prior glass or window experience is necessary; however, technical/mechanical ability or background is preferred. Valid Class C drivers license with a clean DMV record.
- A high school diploma or GED
Attention to detail with strong organizational skills. Excellent written and verbal communication, and customer service skills.
Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
Able to compute basic math problems.
Problem solving ability and ability to handle stressful situations.
Good hand eye coordination and the ability to discern colors.
Sense of direction with ability to use Thomas Guide, self motivated, and mechanically inclined.
Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 50lbs., and work days frequently in excess of 10 hours.
Ability to work in, and promote a team environment.
Prolonged standing and repetitive motions, bending, stooping, pushing, and pulling.
May be required to frequently lift up to 50 lbs.
Hand dexterity and strength.
Overtime may be required, including some weekends
- Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainder of work activities are performed outdoors.
Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.
Service Technician I
Full or Part Time:
State / Province:
Milgard is an Affirmative Action and Equal Opportunity Employer
Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English , Spanish
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Milgard Manufacturing is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.