Masco Corporation Service Coordinator in Sacramento, California
Seize this Window of opportunity to join our Milgard Customer Service Team!
Milgard Windows & Doors, a division of Masco Corporation, was founded in 1958 in Tacoma, WA. We manufacture high-quality, innovative replacement windows and patio doors for home improvement projects as well as new construction windows and patio doors for builders. At Milgard, we Focus on the Customer and are excited to make a difference in the lives of homeowners every day by helping them create the home they deserve. We are on a journey to Continuously Improve, test, develop and engineer the best windows and doors possible. Energy efficiency and energy savings drive our products to the forefront of change.
As a Service Coordinator, how would you make an impact?
Provides quality customer service and customer care in support for Milgard customer base.
Processes and reviews service requests in a timely fashion.
Coordinates effectively with Milgard external and internal customers regarding product and business issues.
Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives.
Processes paperwork, service order entries, and other miscellaneous office tasks for assigned Service Technicians.
Follows up with customer questions and concerns with a sense of urgency.
Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed.
Incorporates Milgard’s visions and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
Communicates with and treats all departments, company personnel and customers with courtesy, integrity, respect and professionalism.
What do you get in return?
Be part of High Performing Teams who take pride in what they do while making a difference through their invaluable contributions each and every day. Take advantage of our strong culture of growing and developing our employees where you can choose your path forward. Additionally, our employees receive a comprehensive benefit package to help take care of themselves and their family today and beyond.
Highlights From Our Benefit Package Includes:
Medical, Dental, Vision and Prescription coverage
401K Savings Program – We match 100% up to the first 4% of the employee's contributions
Paid Time Off & Holiday Pay
Employee Purchase Program- Receive discounts on Milgard and Masco Company products
MG/CAT Program – Employee Community Volunteer and Matching Gifts Program
Tuition Reimbursement to support your schooling
Eligible for Monthly and Annual Bonuses
Skills you need to succeed in this role:
Minimum of three (3) to five (5) years’ relevant experience in customer service utilizing an enterprise system, preferably in a windows manufacturing environment.
Significant experience in a fast-paced environment, juggling multiple tasks effectively.
Call Center Experience highly preferred.
Experience working in a quota and deadline-driven environment.
Relevent experience coordinating and cooperating with multiple departments.
Previous window sales and/or customer service preferred.
Previous routing/scheduling for field employees preferred.
High School Diploma or GED
Seize this window of opportunity and apply today!
Full or Part Time:
State / Province:
Milgard is an Affirmative Action and Equal Opportunity Employer
Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English , Spanish
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Milgard Manufacturing is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.