Masco Corporation IT Business Analyst, SD in Pune, India





JOB SCOPE/SUMMARY The IT Business Analyst, SAP SD will provide process and system support to our internal Behr customers in various countries. This individual will work closely with Business Analysts in the US and India across functional areas and partner with the business SMEs to provide assistance to the functional users which includes SAP system usage inquiries, requirements gathering and recommending/implementing solutions by configuring SAP and working with ABAP developers and other technical teams on enhancements and new initiatives to meet ongoing business needs and support the company’s long term growth strategies.


  1. Troubleshooting SAP system issues and working on multiple business request and incident tickets simultaneously, working with internal and external cross- functional groups

  2. Resolving issues related to business use of implemented SAP modules or processes by working closely with ITBAs (in US & India), systems or process owners and project team to find acceptable solutions

  3. Supporting day to day departmental functions for the SD modules; evaluating system requirements and implementing solutions; configuring, modifying and coordinating testing of released objects

  4. Creating and providing quality training material and delivering training for user assistance and system usage

  5. Assuring quality of business systems by developing and executing test specifications to improve the quality of IT processes

  6. Researching and monitoring EDI related issues for sales orders, invoices and ASNs; working closely with the EDI team on new EDI message types to satisfy customer requirements

  7. Work in collaboration with business and other IT staff to translate business requirements into functional specifications and work closely with the development team to deliver timely solutions according to the specifications.

  8. Working on blended project teams consisting of web developers, software engineers, functional analysts and business users at various levels in the organization to deliver projects to support the company’s short & long term strategic roadmap.



  1. Bachelor’s degree required. Masters degree preferred.

  2. Minimum of 2 – 5 years of SAP SD experience; Techno Functional skills preferred

  3. Proven understanding of the software development lifecycle and methodologies, as well as the specific requirements for maintaining systems in a regulated environment.

  4. At least 2 years’ experience with EDI transactions, mapping and master data settings

  5. Web portal project experience a plus


  1. Knowledge of computer technology, systems development, data systems analysis and design

  2. Knowledge of general business processes and functions preferable in a manufacturing environment.

  3. Ability to establish effective interpersonal relations

  4. Good written and oral communication skills

  5. Time management skills

  6. Strong analytical skills and attention to detail


  1. Must be ready and able to work flexible hours as needed


IT Business Analyst, SD

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